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UNiversity Of Central Oklahoma
NetPage Unlimited offers paging and text
messaging in one powerful system that allows UCO
to dramatically reduce lobby congestion during
INDUSTRY: Schools & Universities
Founded in 1890, UCO is Oklahoma's oldest institution of higher learning, and with more than 17,000 students, they are the state's third largest university. UCO is located on a 210-acre campus in Edmond, Okla., a northern suburb in the Oklahoma City Metropolitan Area.
The Center for Undergraduate Academic Advisement at the University of Central Oklahoma experienced long wait times and congestion during orientation activities. Students might need to wait two hours or more to see an advisor or financial aid counselor, and they’d usually wait in the lobby of the Advisement Center to ensure they didn’t miss their name call. University staff would have to sign in students on a paper wait list, and then call out their name at the appointment time. The keeper of the wait list was the only one with immediate visibility to the students’ wait times, and tracking down the next student was tough when they were sitting on the lobby floor and spilling into the hallway during record-breaking enrollment. UCO needed to find a way to check students in for advisement, then release them to wait somewhere else or conduct other business instead of being bound to the lobby.
An unanticipated side benefit was the check-in process is entirely paperless, which is more in line with the university’s commitment to environmental consciousness. Because all LRS products are compatible, they can use coaster pagers if students don’t have a cell phone or don’t want to give out the number, which helps minimize maintenance costs.
Ultimately, NetPage Unlimited has greatly improved process efficiency by reducing backlogging and giving students freedom and flexibility to accomplish other tasks instead of waiting in the lobby for hours.